Help

Troubleshooting

No AI notes

Work down this list. The meeting's page usually says exactly what's missing.

Open the meeting in the full window and look at Notes. What it says tells you where to start.

"AI notes need Claude Code. Sign in…"

recd can't find Claude Code. Install it and sign in, as in AI notes with Claude. recd looks in ~/.local/bin, /opt/homebrew/bin, /usr/local/bin and ~/.claude/local. If you installed it somewhere else, it won't be found.

To check from Terminal:

which claude
claude auth status

"… needs signing in again"

The Claude login for this meeting's save place is signed out. The message has the exact command to run in Terminal. Run it, then press Rewrite.

"Rewrite" is greyed out: "Needs the transcript first"

AI notes are written from the transcript. Right-click the meeting in the sidebar and choose Make Transcript, then Rewrite. If that says the tracks aren't on this Mac, the meeting was recorded on another Mac: make the notes there.

"The transcript is empty and there are no notes to work from"

Nothing was heard and you wrote no notes, so there's nothing to summarize. Check the meeting had sound. See My mic was silent.

"Claude Code:" and a message

Claude Code answered with an error, such as a usage limit on your Claude plan. The rest of the message comes from Claude Code. Try Rewrite later.

No message, no notes

  • Is it a meeting? Screen recordings don't get AI notes.
  • Is Settings › Transcription & AI notes › Write AI notes after each recording on? If it was off, press Write AI notes on the meeting's page.
  • Is the transcript still being written? The notes start after it.

Wrong Claude account

Notes for a save place come from the login paired with it. See One Claude login per Drive account.

Something here not match what you see? Tell Nick and it gets fixed.